Q1. Can ClassSync manage both Microsoft Teams and Google Classroom at the same time?
Yes, ClassSync supports both platforms simultaneously. You can manage all accounts and groups from a single roster.
Q2. Is the data stored in the cloud or locally?
All roster data managed through the ClassSync app is stored locally on the device. This ensures maximum privacy and compliance with data protection regulations such as GDPR.
Q3. Does ClassSync support automatic account and group creation?
Yes. ClassSync supports both automatic and manual account and group creation for Microsoft Teams and Google Classroom.
Manual Creation: Administrators can also manually create and manage cloud accounts and groups directly through ClassSync’s interface, offering flexibility for custom setups or exceptions..
Automatic Creation: Using Microsoft SDS CSV v2.1 format, ClassSync can automatically create class groups based on the student roster.
Q4. Can users log in with Single Sign-On (SSO)?
Yes, ClassSync supports SAML-based SSO using Microsoft 365 or Google Workspace. It also provides account attribute provisioning to configure Microsoft 365 or Google Workspace as the Identity Provider (IdP).
Q5. What happens when a teacher transfers to another
ClassSync automatically copies files stored in OneDrive, Teams, and Google Drive to the teacher’s new school OneDrive account.
Q6. How do I install ClassSync?
You can install ClassSync directly from the Microsoft Store. The installation is simple and secure.
Q7. Is ClassSync compliant with privacy regulations like GDPR?
Yes, since all data is stored locally and never sent to external servers, ClassSync is fully compliant with GDPR and other local privacy laws.
Q8. Are there any guidelines for entering NCES IDs and school names accurately?
Yes. When entering NCES IDs (for U.S. schools), make sure to use the official ID from the NCES database. School names should exactly match those registered in your Microsoft 365 tenant to avoid sync issues.
Q9. How often should school data be updated in ClassSync?
It’s recommended to update school data at the beginning of each term or whenever there are changes in staff, students, or class structures. Regular updates ensure accurate syncing with Microsoft School Data Sync (SDS).
Q10. Are there any common issues when integrating with Microsoft SDS?
Yes, common issues include incorrect CSV formatting, mismatched school names, or missing required fields. ClassSync helps prevent these by providing SDS v2.1 templates and built-in validation tools.
Q11. Can the SDS integration process be simplified further?
ClassSync already simplifies SDS integration with auto-generated CSVs and setup wizards.
Q12. Is support available if something goes wrong during setup or syncing?
Yes. ClassSync provides email support via ClassSync@dongseo.com for any issues related to setup or syncing.